To ensure we can promptly and effectively deliver our service, we require a $50 service/assessment fee. This fee acts as a reservation, securing your spot and allowing us to dedicate the necessary time and resources to your request from the very beginning. In instance that the issue is major and would require more time, the charge hourly is $35. Any issues that are not solved remotely such as hardware failure, will be solved by our partners near you and would not incur additional charges from us, you will be contuing with our partners to resolve the issue.

Once your payment is completed, you’ll receive an email with clear, step-by-step instructions to get started with our remote support process. We will be sending you a Calendly link via email once the payment is received.

Our team uses RustDesk to provide secure and efficient assistance. To proceed, you will need to download the application in advance using the following link: https://rustdesk.com/. For extensive network concerns, GL.iNet KVM may be used